The Use of Cross Training as an Adaptive Tool to Improve Office Efficiency, Customer Service and Employee Satisfaction

There is no denying the increasing role technology, automation and artificial intelligence (AI) play in business. Several commentators place emphasis on the role automation and technology will have on jobs and the workplace. Automation, robotics and AI are advancing quickly and causing dramatic changes in the nature and number of jobs available (Brown, et al., 2017). There are constant organizational …

Future 15: Tax Collectors Merge Brick-and-Mortar and E-Commerce to Better Serve Florida’s Citizens

As e-commerce transactions continue to trend upward with the likes of Amazon continuing to grab more market share, businesses like Walmart that were once strictly brick-and-mortar operations have found ways to adapt.  Walmart has purchased Jet.com and offers a variety of not only e-commerce services but also hybrid services where customers can purchase products online and pick them up at …

Future 15: Change and Harnessing Technology

To stay on the cutting edge of customer service, technology, innovation and to remain adaptive to emerging trends, the Florida Tax Collectors Association consulted with a near futurist to help identify relevant trends so that Tax Collectors could anticipate these potential changes and adopt strategies to better serve the citizens of Florida.  The by-product of that effort is available here …

Future 15: Blockchain

This edition of Future 15 focuses on the topic of Blockchain. Since this topic has generated quite a bit of interest, we wanted to share a few recent articles on Blockchain. Here is another article regarding Blockchain being used for tax collections in China.  This is  yet another great example of the broad uses possible for the technology.  For more …

A Response to Finlay Article: “Government Office vs. Private Tag Agency”

By:  Sharon W. Jordan, President Florida Tax Collectors Association In an article recently published by Independent Dealer in August of 2017, Jennifer Finlay, a sales manager for a private tag agency, wrote a scathing critique of government service provision and urged Florida’s car dealers to avoid Tax Collector offices and use private tag agencies instead. In a self-serving manner and …