To stay on the cutting edge of customer service, technology, innovation and to remain adaptive to emerging trends, the Florida Tax Collectors Association consulted with a near futurist to help identify relevant trends so that Tax Collectors could anticipate these potential changes and adopt strategies to better serve the citizens of Florida. The by-product of that effort is available here – “futurist report” and illustrates the seismic changes wrought by technology. FTCA is focused on being at the forefront of this change and harnessing technology to better serve Floridians.
The Florida Tax Collectors Association strives to always remain forward thinking and to research future trends, changes and advancements that could potentially affect the Office of the Tax Collector and how Tax Collectors serve Florida’s citizens. The articles, ideas and trends shared are collectively known as Future 15.