As e-commerce transactions continue to trend upward with the likes of Amazon continuing to grab more market share, businesses like Walmart that were once strictly brick-and-mortar operations have found ways to adapt.  Walmart has purchased Jet.com and offers a variety of not only e-commerce services but also hybrid services where customers can purchase products online and pick them up at …

To stay on the cutting edge of customer service, technology, innovation and to remain adaptive to emerging trends, the Florida Tax Collectors Association consulted with a near futurist to help identify relevant trends so that Tax Collectors could anticipate these potential changes and adopt strategies to better serve the citizens of Florida.  The by-product of that effort is available here …